Support and what is covered

Support is email, and it is free for every subscriber. Here is what that covers, and where Priority Support and Partner Support fit.

How to get help

Email hello@silo7.app with what broke, what you ran, and what you saw. We reply within two business days.

There is no phone support, no chat, and no screen-share. PathWise diagnoses and never remediates, so it never changes anything on your network or a device. Most support questions are about setup or reading a diagnosis, not an outage on your side.

What free support covers

• Help getting PathWise installed and running.
• Questions about a diagnosis it gave you, and how to read the evidence behind it.
• Questions about configuring the reasoning engine, see the reasoning engine.
• Bug reports.

We reply within two business days. There is no uptime guarantee and no promised fix. This is email help, not a service contract.

Priority Support and Partner Support

Priority Support and Partner Support sit on top of free support, docs, Discord, and email, and add a faster response. New modules and future major-version upgrades are part of your subscription, not a separate support tier. See Upgrades and your subscription for how the upgrade model works.