The 14-day window
You may request a refund within 14 days of your purchase date. We sell through Stripe, our merchant of record, so Stripe processes refunds. Each request is reviewed on its own facts, in line with the refund terms shown at checkout.
How to request a refund
Email us at hello@silo7.app with your order number, and we will start the request and work with Stripe on it.
How a refund is paid
If your refund is approved, Stripe returns the money to your original payment method where possible, within 14 days of approval.
After a refund
A refund ends your license to PathWise. You agree to stop using the engine and to delete the copies you hold.
Your local rights
Where the law in your country gives you stronger refund or cancellation rights, those rights still apply on top of this policy.
Questions
Anything about refunds goes to hello@silo7.app.