1. Who we are
PathWise is sold by Mike Hancock, doing business as Silo7 ("Silo7", "we", "us"), based in Alabama, United States. You can reach us at hello@silo7.app.
2. Who sells you the order
We sell PathWise through Paddle, our merchant of record. Paddle handles the checkout, payment, and tax, and is the seller of record on your receipt. Your purchase is also subject to Paddle's Buyer Terms. For billing questions you can use Paddle's buyer support at paddle.net.
3. What you get
PathWise is a read-only network access troubleshooting engine. Your one-time purchase of $349 includes the engine, delivered as a Docker image, the DNS and Check Point modules, the command-line tool, and the built-in read-only probes. You run it on your own machines and point it at your own AI model and key. PathWise is advisory. It reads and reasons, then returns an answer with evidence. You judge that answer before you act on it. PathWise never changes anything in your environment.
4. Your license
We grant you a non-exclusive, non-transferable, perpetual license to install and run PathWise inside one company or organization for that organization's own internal use. The price is paid once, with no subscription and no renewal. A full commercial license file ships with your purchase. If that file and this page ever disagree, the license file wins.
5. What you may not do
- Sell, resell, rent, lease, sublicense, publish, or redistribute the engine, in whole or in part, modified or not.
- Offer the engine to third parties as a hosted or managed service.
- Modify, reverse engineer, or build a derivative work from the engine's code. You extend PathWise by writing modules, which the free Open Module Standard is built for.
- Remove, alter, or obscure any license file, notice, watermark, or buyer identifier delivered with the engine.
- Use PathWise in violation of any law that applies to you.
The Open Module Standard and any modules you write are yours to use and are not restricted by these terms. This license covers the engine.
6. No warranty
PathWise is provided "as is" and "as available", with no warranty of any kind, whether express or implied. That includes any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. You are responsible for deciding whether PathWise fits your environment, and for reviewing every answer it gives before you act on it.
7. Limit of liability
To the fullest extent the law allows, we are not liable for any indirect, incidental, special, or consequential damages, or for lost profits, data, or business, that arise from or relate to PathWise. Our total liability to you under these terms will not be more than the amount you paid for your order.
8. Support
Support is by email only, at hello@silo7.app, on a best-effort basis. We do not promise a response time, an uptime, or any fix. There is no phone support and no on-site support.
9. Refunds
Our refund terms are on the Refund Policy page. Paddle processes refunds as our merchant of record.
10. Privacy
How we and Paddle handle your data is set out on the Privacy Policy page.
11. Changes to these terms
We may update these terms. When we do, we change the date at the top of this page. The terms that applied at the time of your purchase govern that purchase.
12. Governing law
These terms are governed by the laws of the State of Alabama, United States, without regard to its conflict-of-laws rules.
13. Contact
Questions about these terms go to hello@silo7.app.