How to reach us
Email hello@silo7.app. A person reads it. Your message goes to the engineer who builds PathWise, not a ticket queue. We reply within two business days.
What to send
The more of this you include, the faster the answer:
- Your order number or license id.
- Your PathWise version. The app shows it in the left panel, at the bottom.
- What you did, what you expected, and what happened instead.
- The exact error text, copied, not paraphrased.
- For a question about a specific diagnosis, the investigation report. Every finished investigation has a report download, and it carries the evidence we need.
Check the docs first
The docs cover install, first-run setup, models and keys, and every module. Most setup questions are answered there in a few minutes.
Bugs
Send bug reports to the same address. We read every one. A confirmed bug goes on the fix list for a future update, and updates to your major version are free for as long as you run it.
Billing and refunds
Stripe runs our checkout as our merchant of record. Order and payment questions go to hello@silo7.app with your order number. Refunds have their own page: Refund Policy.
License questions
The short version lives at About, and the full text is in the Terms. Anything those pages do not answer, email us.
Security reports
Found a security problem in PathWise or on this site? Email hello@silo7.app with "Security" in the subject line and tell us privately before you post about it. We take these reports first in the queue.